Scent Experience and Customer Behavior
Whether you’re looking to lure customers into your retail store or create a relaxing atmosphere at your hotel, Geurbeleving en klantgedrag power of scent is a tool that shouldn’t be overlooked. Studies have shown that the sense of smell is directly linked to the limbic system, which manages emotions and memory – making it a powerful branding tool.
The consistent use of a signature fragrance throughout a brand’s touchpoints allows consumers to associate it with a certain emotion or experience. For example, the comforting aroma of freshly baked bread can make you feel warm and welcome, whereas the clean, crisp scent of a new car’s interior can inspire feelings of luxury and excitement. Scents are deeply connected to our memory and can influence perception, which makes them a great tool for creating brand loyalty.
How Scent Experience Enhances Commercial Spaces
A pleasant scent can also linger in a retail space, increasing dwell time and encouraging shoppers to explore products and engage with the brand. For example, Abercrombie & Fitch uses the scent of cologne in their stores to evoke a youthful and adventurous vibe that appeals to their target audience, while L’Occitane en Provence uses soothing, natural aromas like lavender to promote relaxation and encourage customers to linger and explore their products.
Research also suggests that a product’s aroma is more likely to elicit positive memories and be associated with a higher perceived value when it has a connection to a familiar smell. This is why brands like Rolls Royce extend the distinctive scent of their new cars to their dealerships to subliminally influence prospective buyers.…
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